At Bibudha.com, customer satisfaction is our top priority. If you are not happy with your purchase, you can request a return or exchange under the following conditions:

1. Eligibility for Returns

• Items must be unused, unworn, and in original packaging.
• Returns must be initiated within 7 days of delivery.
• Certain items (e.g., perishable goods, customized products) are not eligible for return.

2. How to Initiate a Return

• Contact us at [customercare@bibudha.com] with your order number and reason for return.
• Our team will arrange for pickup or provide the return shipping address.
• Once we receive and inspect the item, a refund will be issued.

3. Refund Process

• Refunds are processed within 7-10 business days after return approval.
• Refunds will be credited to the original payment method.
• Shipping fees are non-refundable.

4. Exchanges

• If you received a defective or wrong item, we will replace it at no extra cost.